Product Review

I don’t know about you, but I get excited when I find a product that really exceeds my expectations. Lots of things do what they say, but some just go a little further.

I’ve already gone on and on about Wet & Forget, so I won’t bore you again.

I will say I bought my one bottle this year for $26.99 and did a large white vinyl fence inside and out and had enough left to do quite a bit of vinyl siding.

This year’s challenge has been pot holes in the asphalt driveway approach to the barn. We’ve never had this problem before, but the ground underneath appears to be shifting, and we’re left with pockets that cave in and need to be filled.

After some research, I took a chance with Aquaphalt, and I found out it is a great product and easy to use. Open the bucket, spread the material in the hole, add water, tamp, and you’re done.

It can be purchasedย at Ace Hardware for $49.97 or at Home Depot for $99.97. Why anyone would pay double, I don’t know. Ace Hardware loaded it in the cart and then into my truck for me, and gravity assisted me in getting it out. I’m working on my second bucket, which once opened, is good for a year.ย During the purchase process, I also found out NH DOT is using it to repair small holes where other patches don’t hold.

Triple Crown Thornless Blackberry

Last summer, I purchased three blackberry bushes from Stark Brothers. That much I remembered, but I couldn’t for the life of me find the documentation with the particular name. Two were thriving, but one had died.

I wanted to replace that one plant so I sent Stark an email, gave them my info, and asked if they could look in their records and tell me the name so I could place my order.

Within 24 hours, I received an email informing me they were shipping me three new plants –free.

Customer service like the old days? Sorry for the sarcasm, but it is so seldom today that we encounter really good customer service that it is pretty exciting.

So, let’s share. What product have you bought that has exceeded your expectations or who has provided exceptional customer service? I always appreciate a good review by someone I know. ๐Ÿ™‚

* Photos courtesy of the manufacturers.

About NewEnglandGardenAndThread

Master Gardener who enjoys gardening, quilting, photography, and traveling.
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43 Responses to Product Review

  1. Dan Antion says:

    What a great story, Judy. I love it when I find good products and / or get good customer service. When they come together – that’s bonus points!

    I will be giving both Wet & Forget and Aquaphalt a try, as I’ll have a use for both early this fall. Thank you so much for pointing me toward these products!

    Liked by 2 people

  2. Joyce says:

    I agree with you about the present day rarity of exceptional customer service. I read once that a dissatisfied customer will tell ten people about the experience. A satisfied person will tell one. Lots of online opportunities these days to complain, so balancing those with good reviews is only fair.
    Kinda scratching my head over the dramatic difference in price on that product – wow!

    Liked by 2 people

    • I don’t get the pricing difference either. Both are 3.5 gallons and 6.0, but I sure wasn’t going to pay double. It is always interesting when you are researching a product. Hope the family is all well and enjoying the summer. ๐Ÿ™‚

      Like

  3. Nancy says:

    Good to know! The Vinyl siding cleaner peaked my interest. I need to clean the LakeHouse on one side.

    As for customer service… we always are happy to know about the great ones out there!!!

    Yay to three new kinds of Blueberries!

    Liked by 1 person

  4. Glad to hear there are still companies out there with great customer service!

    Liked by 2 people

  5. Suzanne says:

    Judy, for all you guys who work and play out in the heat, I can recommend a hydration powder called “DripDrop.” It comes in a box of 8 for around $10. I purchased mine on Amazon. It doesn’t contain sugar, and works great. I mix one tube into 8oz of water about an hour before I head outside for an activity that will expose me to this brutal South Florida heat and humidity for more than a couple of hours. Dehydration happens very fast here. Just had a friend end up in the emergency room who did nothing more than sit outside for a concert and drink a glass of wine.

    Liked by 2 people

    • Thank you! We have been having high temps and humidity at 100% or a little less, and it just takes a toll on the body. I will look into this and get some. Appreciate the idea because a couple of weeks ago a very good friend of ours worked outside trimming trees and ended up in the hospital. ๐Ÿ™‚

      Like

  6. quilt32 says:

    Thank you for the reminder on Wet and Forget. I’m definitely going to get some. Also made a note on the Aquafault. I hope it comes in smaller containers.

    Liked by 2 people

    • I haven’t seen it in smaller containers, but maybe your daughters or a neighbor would share one. It is heavy, and I mean heavy. Once I get it off the truck, I move it around with my two wheeler. But it is so simple – fill the hole, add water, tamp or step on it – done. If we lived closer, I’d give you some of mine for a piece of your peach pie. :-0

      Like

  7. Relax... says:

    Thanks for the great product suggestions, and oh, how funny that I can at last plug a great folding step-stool (perhaps especially for women, but my husband has used it as well). I got the Easy Reach at least 15 years ago at Home Depot. I use it every day (I’m 5’2″ — taller people designed my many kitchen cabinets!), and it’s safe even for kids to open — and to close, if they ever bothered to. It is close to being a one-handed open-and-close. It’s steel and rubber, one feels very secure on it, not one thing in all these years has shifted or loosened, and not even it’s paint or enamel has chipped. It folds slimly enough to be stored permanently between my stove and set of lower counters. Best $17.97 I ever spent.

    Liked by 2 people

  8. It sounds as if you’re having a very successful few days, Judy. How nice for the plant company to be so obliging.

    Liked by 1 person

  9. Murphy's Law says:

    Kudos to Stark Brothers for exceptional customer service. So nice to know it’s alive and well.

    Very interested in Wet&Forget and Aquaphalt. Sure won’t be checking them out in Home Depot! Lol. And I like theEasy Reach step-stool that ‘Relax’ describes.

    Hope those new blackberry bushes yield lots of berries!!
    ๐Ÿ”น Ginger ๐Ÿ”น

    Liked by 2 people

  10. Laurie Graves says:

    Wowsah! What a way to start the week. Can’t think of any product with that kind of wow, other than the citronella we use to fill the torches by our patio. As we live in the woods, we are pestered unmercifully by mosquitoes, and the burning citronella really does keep them at bay. Around here, the best place to get the citronella is at Christmas Tree Shop.

    Liked by 1 person

  11. Robin says:

    Thanks for the wonderful reviews and great score on the blackberry bushes being replaced!

    Liked by 1 person

  12. Joanne Sisco says:

    Yay! for good products and great customer service!!

    Liked by 1 person

  13. Although I have no use for those products around our house, I love reading positive reviews. Products that live up to their hype and customer service that goes above and beyond… what a concept! Interesting aside about the price difference. At least in our city, Home Depot is so much larger than Ace that I would have assumed a better price at HD. Good to know to always check.

    Liked by 1 person

  14. The INTERIOR version of the spray and spray stuff is GREAT. Our aging shower is far less moldy than it used to be and a lot less effort goes into fixing it. Thanks!

    Liked by 1 person

  15. Oddment says:

    I agree wholeheartedly about the state of customer service, and so I am happy to have the chance to relate my recent great experience with the management of our local Target. In my family, there is one with celiac disease and one with a gluten intolerance, so gluten-free baking products have become really important to me. But then I find them displayed on shelves right under or next to the regular flours, and for people with celiac disease, this means contamination, which is dangerous for them. I talked to Target management about my concerns, and now they display the gluten-free products on the top shelf, separate from gluten products. (And I’ll add here that Cup4Cup, though pricey, is the best flour substitute I’ve found so far.) I am very grateful!

    Liked by 2 people

    • Wow – that is wonderful that Target was so responsive. And, thanks for the info on Cup4Cup. A family member is allergic to shellfish but enjoys salmon unless, however, it is sitting next to shellfish in the case. Cross contamination is not a good thing. ๐Ÿ˜ฆ

      Liked by 1 person

  16. Yeah! I love to hear these kinds of stories. We seldom this type, but do about the awful experiences.

    I recently purchased two neckglasses from https://myneckglasses.com/shop/ and the more pedestrian pair to wear out in the field broke when I tried them on upon receiving them in the mail.
    I emailed customer service asking for a return label and RMA number and they replied they’d be shipping me a new pair straight-away. I expected a return label with the replacement pair, but they didn’t send one so, I’ve tossed the broken pair. I’m really enjoying having my foldable glasses around my neck ready to go rather than my normal pair of foldable glasses which I would keep in their case in my pocket.

    Lego is another company I’ve asked for missing parts from 2 sets of Lego I’ve purchased for #1 Grandson, and they get right on it and ship out the missing part as soon as they’ve received my email.
    These two companies will continue to get my business.

    Liked by 2 people

    • I loved my Lego years with my grandson so it’s good to know they have responded well to missing parts. Those glasses are cool, and they will be right where you think they are when you need them – around your neck. Good to know they have responsive customer service as well. ๐Ÿ™‚

      Liked by 1 person

      • I haven’t gone anywhere fancy enough for my uptown dressier neckglasses that I bought from them too. I should just wear them around the house or to the grocery store. ๐Ÿ˜œ
        It was so nice not having to go through my pocket and dig out the case then unfold my other pair while out photographing the Moon Saturday night. Having a pair around my neck to unfold or pop on my nose was great and quicker.

        Liked by 1 person

  17. Eliza Waters says:

    I love hearing good news – thanks for sharing it with us!

    Liked by 1 person

  18. germac4 says:

    Your story made me think about the โ€œtried & trueโ€ products we use… and what a good idea to promote the good ones. Not a product .. but our Best Buy Ever was a small portable, sturdy step ladder .( fold up)… on a sale… everyone should have one!

    Liked by 2 people

  19. KerryCan says:

    I bought Wet and Forget this year, based on your previous review, and we’ve had great results, too! So, thank you! And your customer service story is so heartening, I wish I had a similar one to share. The one thing I’ve bought recently the surpassed my expectations is my robot vacuum Roomba. I still love it!

    Liked by 2 people

    • I love the idea of a robot vacuum, and it’s good to know it works. Years and years ago, I had a pool robot that crawled around on the bottom and vacuumed. It was great. Is the Roomba able to go from carpet to hard surface and back?

      Like

      • KerryCan says:

        Yes! We have hard wood floors with different kinds of area rugs and she (it’s a “she”) navigates it all just fine. Once or twice, in 8 months, she has gotten tangled up in one rug that has long fringe but it mostly hasn’t been an issue.

        Liked by 1 person

  20. Oh, the Stark Brothers sending you new plants for free just made my day! I remember when companies cared what we thought of them and I felt those days are mostly gone. Bravo to Stark Brothers for proving me wrong.

    Liked by 2 people

  21. joey says:

    Awesome about the Stark bushes! I am seriously impressed.
    I need to fill some gaps in my drive. Do you do these just for me?!? Wet & Forget is one of my favorite things ever now.

    So, my product is a new hairbrush. Sassy lost her hairbrush, cause she’d lose her head if it wasn’t attached… Anyway, she picked one up off the rack at Kroger, for pity’s sake, Kroger. Well, she gets home and tries it out and says it’s a magical brush. Goes on about it for days. Then Moo tries it and says I must try the brush. I say I’m perfectly happy with the brush I’ve had for 16 years… Finally one day when I’ve straightened my hair, I try the brush.
    Judy. It’s magic.
    https://www.amazon.com/Conair-Tangle-Blaster-Paddle-Brush/dp/B01FIL6B30/ref=sr_1_4_s_it?s=beauty&ie=UTF8&qid=1533083984&sr=1-4&keywords=conair+paddle+brush+detangle

    It feels GOOD — WHILE it detangles! I don’t even know how to explain the magic of the brush. And it works on curly hair. I can’t even. I had to buy one. Immediately. I don’t know why there’s not more hype about the hairbrush.

    Liked by 2 people

  22. A magic hairbrush – okay. It must be good when three ladies in your house swear by it. Good to know and share. ๐Ÿ™‚

    Liked by 1 person

  23. Tina Schell says:

    The stark story is wonderful Judy. So nice to hear for a change

    Liked by 1 person

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